FAQ

Frequently Asked Questions About Selling Your Device.

Find My iPhone is on most Apple products that can help you locate your device if stolen or lost, however it can also interfere with activating the device by a new owner. As a result, the device is effectively rendered a dummy phone and will have no value. To speed up the process we kindly ask that you deactivate iCloud from your device following these steps:

 

Here's how to get Find My iPhone off of your account:

  1. Go to "Settings" on your device's home screen.

Settings

  1. Go to "iCloud" in the Settings menu.

Icloud

  1. If Find My iPhone is ON, tap the slider to turn it OFF.
    If you are asked to enter a password, enter your iCloud password and tap "Turn Off" to confirm.
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If you've already shipped your device or you can't turn your phone on at all:

Sign in at http://www.icloud.com/ and click "Devices" at the top. Find the specific device we'll be expecting and click on that device, and then click the "X" to take it off your iCloud account.

As soon as we receive and inspect your device, we will pay you via your chosen method of payment:

  • Apple Gift Card: instant
  • PayPal: instant
  • Cheque: 5-10 business days

Choose from the following:

  • Apple gift card
  • PayPal
  • Cheque

We strongly recommend including any accessories, however it is not mandatory and it will not affect your quote.  

If You Choose To Ship It Yourself With Our Shipping Label (choose this option for faster payment)

  1. Check your email for the prepaid label (check spam folder as well). Print and follow instructions on the label for how to apply
  2. Wrap your device in newspaper or appropriate packaging. Use extra caution for the screen and the battery. Use tape if possible
  3. Place in a box with any accessories and securely close the box
  4. Drop it off to your nearest Canada Post Box or Office

If You Choose To Receive A Shipping Kit:

  1. Your kit will arrive in the mail with all the goodies to ship your device
  2. Follow instructions on securing your device
  3. Place included shipping label squarely over existing label
  4. Drop it off to your nearest Canada Post Box or Office

Absolutely not! We cover all expenses for the shipping process.

It takes about 3-5 business days for you to receive your shipping kit.

 

Once you accept an offer, you will receive an email within 24 hours with a printable shipping label. However, if you request a shipping kit, it will be delivered to your door with a prepaid shipping label inside.

We will honour our 30 day guarantee period from when you accept our offer.

You Have Two Options:

  1. Make three separate requests
  2. Upgrade to our Business Solutions department. Please email [email protected] to receive tailored shipping arrangements

Want to cancel your transaction? No problem! Email us with the following information at [email protected]:

  • Your name
  • Your email address
  • The device

*Make sure to use the same information you used to register with GizmoGrind.ca